Service Policies

1. Where we clean

We clean homes and small offices in Scarborough and North York, Toronto. We confirm your postal code before every booking.

2. Booking and confirmation

A booking made on the website is a request. It's confirmed once we've contacted you by text, call or email and agreed a day and arrival window. We usually reply within 2 hours during business hours.

3. Prices and estimates

The price shown on the website is an estimate based on what you tell us: the service, home type, bedrooms, bathrooms and extras. If your home needs much more or less time than expected, we'll tell you and agree the price with you before we start, never after. Prices are in Canadian dollars.

Founding household offer: Our first 50 households receive 20% off their first visit. The discount applies to the first visit only and can't be combined with other discounts.

Recurring plans (weekly, every 2 weeks or every 4 weeks) receive the discount shown when you book. You can pause or change your plan with 24 hours' notice.

4. Payment

There's no deposit to book. You pay after your clean by Interac e-Transfer, credit or debit card, or cash.

5. Rescheduling and cancellation

You can reschedule or cancel at no charge with at least 24 hours' notice before your arrival window. With less notice, or if we can't get into your home at the agreed time, a late-cancellation fee of up to 50% of the estimated price may apply. We'll always tell you before charging it.

If we ever need to reschedule because of illness or severe weather, we'll tell you as early as possible and offer the next available time.

6. Our re-clean guarantee

If something isn't right, tell us within 24 hours of your clean, with photos if you can. We'll come back and re-clean those areas at no charge. If a re-clean doesn't put it right, contact Mann and we'll agree a fair solution together.

7. Breakage and damage

We take great care in your home. If something is damaged during a clean, we'll tell you the same day. If you notice something after we leave, please tell us within 48 hours, with photos, and we'll work with you on a fair repair or replacement. Please let us know in advance about fragile, valuable or sentimental items you'd rather we didn't handle.

8. Keys, codes and access

If you won't be home, a lockbox, key code or concierge works best. We never copy keys or write codes on them, and we delete access codes within 7 days of your last scheduled visit. We recommend changing codes from time to time.

9. Pets

Pets are welcome. Please tell us about them when you book, and keep any anxious or protective pets in a separate room while we work.

10. Safety

We bring our own supplies and equipment. For everyone's safety, we may decline or stop work in unsafe conditions, such as biohazards, pest infestations, mould, or anything that requires climbing higher than a two-step ladder or moving heavy furniture. We'll always explain why and agree next steps with you.

11. Contact

Questions about these policies? Contact Mann Patel at nestnrestcleaning@gmail.com or 647 978 6903. See also our Privacy Policy.