Last updated October 18, 2026
Privacy Policy
This policy explains what personal information Nest & Rest Cleaning collects, why, who it is shared with, and the choices you have. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Who we are
Nest & Rest Cleaning is a home cleaning business owned and operated by Mann Patel in Scarborough, Toronto, Ontario. Mann Patel is responsible for how we handle personal information and is our privacy contact. You can reach us at nestnrestcleaning@gmail.com or 647 978 6903. Our mailing address is available on request.
2. What we collect
| When | What we collect |
|---|---|
| You request a booking | Name, mobile number, email (optional), street address and postal code, home type and size, extras, preferred day and arrival window, how we get in (for example a lockbox or concierge), pets, notes, and how you'd like us to confirm. |
| You request a quote | Name, phone, email (optional), postal code, details about the space, and any notes you add. |
| You leave a review | Rating, first name and last initial, neighbourhood (optional), the service, your review, and the phone or email you booked with so we can match it to your visit. |
| You call, text or email us | Your number or address and what you tell us. |
| You pay | Payment records such as the amount, date and method. We do not store full card numbers. |
| You visit the website | Technical information your browser sends, such as your IP address and browser type, which our website host receives to deliver the site. |
We only collect what we need to arrange and deliver your clean. Please don't send us sensitive information we haven't asked for, such as health or financial details.
3. How we use it
- To schedule, confirm and deliver your cleaning, and to get into your home as you've arranged.
- To contact you about your booking, quote, a change of plans or a problem with a visit.
- To prepare quotes, keep payment and tax records, and meet our legal obligations.
- To publish your review on our website, using only your first name, last initial, neighbourhood and review, if you've sent us one.
- To improve our service, for example by learning which services clients book.
We do not sell or rent your personal information, and we don't use it for any purpose not listed here without asking you first.
4. Your consent
When you send us a booking request, quote request or review, you agree to us using your information for the purposes above. You can withdraw your consent at any time by contacting us, subject to legal or contractual limits. If you do, we may not be able to provide some services.
We send you messages about your booking or quote, and occasionally ask for a review after a clean. We won't send you promotional emails or texts without your consent, and every message we send will tell you how to opt out. If you ask us to stop, we'll stop within 10 business days, as Canada's Anti-Spam Legislation (CASL) requires.
6. Storage outside Canada
Some of our service providers store or process information outside Canada, including in the United States. While it is there, it is subject to the laws of that country and may be accessed by its courts, law enforcement and national security authorities. We choose established providers and share only what each one needs.
7. How long we keep it
- Access codes and key instructions: deleted within 7 days of your last scheduled visit, or sooner if you ask.
- Client and booking records: kept while you're a client, then for as long as tax law requires (generally six years for financial records).
- Quote requests that don't become bookings: deleted within 12 months.
- Reviews: kept while published. Ask us and we'll remove yours.
8. How we protect it
Only the people who need your information to serve you can see it. We protect our email and business accounts with strong passwords and two-step verification, keep access codes separate from other records, and delete information we no longer need. No method of transmission or storage is completely secure, but we work to protect your information.
If a breach of our safeguards creates a real risk of significant harm to you, we will notify you and the Office of the Privacy Commissioner of Canada as the law requires.
9. Door and lockbox codes
Codes and keys give access to your home, so we treat them with extra care. We don't ask for them on the website. We ask by text or phone only after your booking is confirmed, keep them separate from your name and address, never write them on keys, and delete them within 7 days of your last scheduled visit. We recommend changing your code from time to time, and after you stop using our service.
11. Your rights
You can ask to see the personal information we hold about you, ask how it has been used or shared, and ask us to correct it if it's wrong. Contact us at nestnrestcleaning@gmail.com or 647 978 6903. We'll respond within 30 days, and there's no charge.
12. Children
Our services and website are for adults. We don't knowingly collect personal information from children.
13. Questions and complaints
If you have a concern about how we handle your information, please contact Mann Patel first at nestnrestcleaning@gmail.com or 647 978 6903. We'll look into it and reply.
You can also complain to the Office of the Privacy Commissioner of Canada at priv.gc.ca, by phone at 1-800-282-1376, or by mail at 30 Victoria Street, Gatineau, Quebec K1A 1H3.
14. Changes to this policy
We'll update this policy when our practices change and show the new effective date at the top of this page.